• Return Policy

Return Policy

Last updated: September 8, 2026

At Dexorit, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, our return policy explains when and how you can request a return.

1. Return Period

You may request a return within [30 days] of receiving your order.

To be eligible for a return, the product must meet the conditions outlined below.

2. Return Conditions

Returned products must:

  • Be in the same condition as when received
  • Include all items, accessories, and packaging that were included with the order
  • Not show signs of misuse, intentional damage, or unauthorized modification
  • Include the original order information or proof of purchase

We reserve the right to refuse a return if the product does not meet our return requirements.

3. Non-Returnable Items

Certain items may not be eligible for return, including products that have been:

  • Damaged through misuse, accidents, or improper handling
  • Modified, repaired, or altered by an unauthorized person
  • Returned without required accessories or components
  • Returned in a condition substantially different from the condition in which they were received

Additional exclusions may apply depending on the product and applicable law.

4. Defective or Incorrect Products

If you receive a product that is defective, damaged upon arrival, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photographs or other information to help us understand and resolve the issue.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution.

5. How to Request a Return

To start a return, contact us at:

Email: info@dexorit.com

Please include:

  • Your order number
  • The product you would like to return
  • The reason for the return
  • Any relevant photos or supporting information

Our team will review your request and provide instructions if the return is approved.

Please do not send a product back before receiving return instructions from us.

6. Return Shipping

Unless otherwise required by applicable law or agreed by Dexorit, return shipping costs may be the responsibility of the customer for change-of-mind or preference-based returns.

If the return is due to an incorrect, defective, or damaged product, we will review the situation and determine the appropriate resolution.

7. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, the applicable amount will be issued to your original payment method, subject to the terms of your payment provider.

Processing times may vary depending on your bank or payment provider.

8. Exchanges

If you would like to exchange a product, please contact us first. Exchanges may depend on product availability and the circumstances of the return.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed or shipped.

10. Changes to This Return Policy

Dexorit may update this Return Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact:

Dexorit
Email: info@dexorit.com

We’re happy to help you with your return-related questions.